Position :  Commercial Vehicle Service Manager

The Service Manager is responsible for the overall performance of the service operation, ensuring high levels of customer satisfaction, workshop efficiency, service quality, and after-sales profitability.

 Job Responsibilities:

·                 Manage & Lead the service team, manage workshop operations, ensure compliance with Principals standards, and continuously improve service processes and productivity.

·                 Achieve agreed service revenue and gross-profit targets.

·                 Manage the day-to-day operations of the truck service workshop.

·                 Monitor workshop capacity, productivity, utilization, and turnaround time.

·                 Lead and supervise Service Advisors, Workshop Supervisors, technicians, and support staff

·                 Develop service packages and maintenance solutions to improve customer retention.

·               Identify opportunities for additional service business, including maintenance contracts and preventive maintenance programs.

·                 Maintain strong relationships with fleet customers and key accounts

·                 Coordinate with the manufacturer/principal on technical issues and warranty matters

·                 Continuously improving workshop processes, productivity, and efficiency

·                 Coordinate closely with the Parts Manager to ensure availability of critical service parts

·                 Support sales teams in presenting total after-sales solutions to customers.

·                 Prepare regular service operation reports for management.

·                 Maintain a safe working environment within the workshop.

·                 Performing any other tasks as assigned by his direct Manager.

Education

·              Bachelor's/Diploma in Automotive Engineering, Mechanical Engineering, or related field

Experience:

·        6-8 years minimum experience in commercial vehicle/truck after-sales, preferably with dealership experience.

·             Minimum 3 years in a managerial service role.

Knowledge & Skills:

·           Strong knowledge of truck diagnostics, repair processes, preventive maintenance, and workshop management.

·              Experience with fleet customers and service contracts is preferred.

·               Strong leadership, communication, customer-management, and problem-solving skills.

·               Good knowledge of service management systems and MS Office.

·               Strong analytical skills

·               Problem solving skills

·               Time Management skills

Salary & Benefits

·                 Salary: Attractive Salary

·                 Other Benefits: Incentives