Position : Service Advisor -Bodyshop

To act as the primary customer interface for receiving customers coming to the branch for service. To diagnose or interpret their concerns for vehicle service and ensure that vehicle service is performed as per company's quality standards.

 Job Responsibilities:

• Supervise the activities in the customer relation and performance within reception area and attend to customer’s inquiry in person or by telephone.
• Obtain customer details and vehicle data from systems for vehicle service history.
• Identify service requirements from the customer and record their requests, complaints and service expectations accurately and clearly on the repair order.
• Promote sales of labor, parts and accessories appropriately as an advisor to the customer where applicable.
• Book in sufficient work to the workshop, to maintain maximum profit potential.
• Ensure order for customers requested work advice the customer of repair cost, obtain signature for requested work and do vehicle condition check, inside and out.
• Follow-up with the workshop and advise customers of any delays.
• Inform customers in the arrival that vehicle needs road test diagnostics request help from Quality Control Testers to road test with customer.
• Prepare invoice upon completion of work, check all details have been filled in inclusive of any sublet repairs and consumables that should be charged.
• On customer’s arrival explain all details to customer and advice of any notes that have been written from the workshop.
• Provide clarification on car maintenance and provide price estimates.
• Advise customer of any marketing promotions that are active
• Any other requirements for department head it is from your responsibilities

 Education

• Bachelor's Degree or College Diploma Mechanical Engineering or anything related to Automobile Mechanic.

Experience:

• Minimum 3-4 years of experience within Similar role in Automotive sector.

Knowledge & Skills:

• Good communication and organizational skills
• Ability to work under pressure
• Problem solving skills
• Strong customer handling skills
• Knowledge of computer literacy and Bodyshop Operating procedures.

Salary & Benefits

• Salary: Attractive Salary
• Other Benefits: Incentives