Job Responsibilities:

·         Manage large amounts of inbound and outbound calls in a timely manner

·         Management and resolve customer complaints

·         Identify and escalate issues to supervisors

·         Research, identify, and resolve customer complaints using applicable software

·         Route calls to appropriate resources

·         Document all call information according to standard operating procedures

·         Recognize, document, and alert the management team of trends in customer calls

·         Follow up customer calls where necessary

·         Follow communication “scripts” when handling different topics

·         Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

·         Seize opportunities to upsell products when they arise

·         Build sustainable relationships and engage customers by taking the extra mile

·         Keep records of all conversations in our call center database in a comprehensible way.

 Education

·                 Bachelor's Degree in Business Administration.

Experience:

·         Minimum 2 years of experience within Similar role in Automotive sector.

Knowledge & Skills:

·         Good Communication skills.

·         Excellent listening skills

·         Ability to understand and relate to customer issues and concerns

·         Ability to manage customers and follow through with them  

Salary & Benefits

·         Salary: Attractive Salary