§ Responsible for achieving all financial, operational and customer satisfaction goals and profitable growth of the vehicle service department.

§ Plan, organize and control service and maintenance related operations to achieve departmental objectives.

§ Make sure all necessary workshop tools, machinery and equipment are available.

§ Prepare and control the financial performance of the workshop and parts sales including setting budgets.

§ Create, analyze and evaluate total parts and workshop statistics periodically.

§ Supervise, direct, evaluate and train workshop technicians in a manner that maximizes workshop productivity, quality, and customer satisfaction.

§ Propose, produce and establish short and midterm aftermarket business/marking plan.

§ Ensure that invoices are completed and presented to the customer when the car is picked up, for securing of correct payment and invoicing conditions.

§ Ensure that warranty claims are complete, recorded and reimbursed in accordance with the manufactures procedures.

§ Ensure that all service requirements listed by customers are rectified according to company policy.

§ Organize technical quality follow up and report deviations to the manufacture.

§ Accountable for all warranty and material scrapping.

§ Any other requirements for department head it is from your responsibilities