§ Responsible for achieving all financial, operational and
customer satisfaction goals and profitable growth of the vehicle service
department.
§ Plan, organize and control service and maintenance related
operations to achieve departmental objectives.
§ Make sure all necessary workshop tools, machinery and equipment
are available.
§ Prepare and control the financial performance of the workshop
and parts sales including setting budgets.
§ Create, analyze and evaluate total parts and workshop statistics
periodically.
§ Supervise, direct, evaluate and train workshop technicians in a
manner that maximizes workshop productivity, quality, and customer
satisfaction.
§ Propose, produce and establish short and midterm aftermarket
business/marking plan.
§ Ensure that invoices are completed and presented to the customer
when the car is picked up, for securing of correct payment and invoicing
conditions.
§ Ensure that warranty claims are complete, recorded and
reimbursed in accordance with the manufactures procedures.
§ Ensure that all service requirements listed by customers are
rectified according to company policy.
§ Organize technical quality follow up and report deviations to
the manufacture.
§ Accountable for all warranty and material scrapping.
§ Any other requirements for department head it is from your
responsibilities